Charlie Butterfield, February 6, 2020

Senior Account Manager

fst is looking for a Project Manager to join our strategy-led design agency at the Head Office in Marlow. We’re looking for someone who is passionate about delivering strategy-led design projects for our broad range of clients. If this sounds like the kind of challenge you’re interested in, then read on.

Who are we?

fst is an international, strategy-led design agency with offices in the UK, Singapore, Miami and Dubai. Born out of entrepreneurial spirit back in 1991, our independence keeps us inquisitive and enables us to solve business problems to build the brands of the future. Through the long and colourful history of fst, we’ve worked with clients all over the world and it’s our goal to ensure we deliver solutions that work for them.

Why do we exist?

To challenge, change and make better. This is our fundamental belief that we apply to everything we do. So, whilst we help solve business problems, we also give our people opportunities and a home to build a successful career. Our reasons for existence are completely synonymous – we believe the latter will always drive the former.

What is the role?

We are looking to continue the growth of fst by splitting the traditional role of an Account Handler in two – Client Services and Project Delivery, and this role is all about Client Services. Servicing our clients has been the bedrock to fst’s success as an agency. We need to ensure this ethos continues which is why the role is key in maintaining service levels and relationships with our clients. The Client Services role is split into 4 areas each with their own competencies and supporting KPI’s.

Client integration – strategic thinking, planning and understanding the client’s needs. Plan with them, provide research for them, share insights about their sectors, go to relevant events with them and support them in their job roles and as a business.

Commercial acumen – having written the KAPs for your client portfolio, use your judgement on all projects no matter what the situation to deliver the KAP. There is no financial target put against you, however our management system – Synergist – will help you track your client’s projects and the subsequent financial performance.

New opportunity development – Whilst we have an outbound business development team, you will be expected to a) find opportunities and provide solutions for new and existing contacts within your client portfolio and b) take on inbound prospect opportunities and convert them.

Project support and oversight – Pre, during and post. It starts by ensuring the Solution Proposals you have created, presented and had approved by the client, are briefed into the delivery team so Statement of Works can be created and followed. And it ends with evaluating how well the project was delivered.

You will have a client portfolio that is varied with regard to the sectors they work in and the type of problems you’ll be expected to solve. We work primarily in B2B brand and campaigns, in a variety of media. Being strategy-led means the idea always precedes the execution, form always follows function.


Who are we looking for?

Someone who:

– Wants to be in the client environment and not tied to a desk

– Listens and understands the challenges clients have

– Converts nuggets of information into opportunities

– Distils and translates complex information into a solution the client needs

– Thinks on their feet and uses their initiative

– Works autonomously as well as in a team

– Prides themselves on the highest standards possible

– Has a strong ethos in client management and servicing

– Knows what fun looks like and has the ability to relate with everybody


What is the reward?

It goes without saying that your career is important, otherwise you wouldn’t be reading this, but at fst we want to take that one step further and develop you as a person.

You will be part of a team that wants to challenge, change and make better all aspects of business and life. Along with that you’ll also receive:

– Private Health cover

– Life assurance

– Cycle scheme

– New employee & client referrals

– Pension scheme

– Company sponsored social events

– 20days holiday (+3days Christmas closure)

– Extra holiday days accumulated over service

– Cultural learning days

Building a great team culture and ethos is as vital as building a great business.

How to apply

Apply with your CV and salary expectations to [email protected]. Please note: Only successful applicants will be contacted.